The Cisco Smart Net Total Care (SmartNet) service is a part of Cisco’s technical services portfolio. This service combines Cisco’s industry-leading and award-winning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the SmartNet portal.
- Device Management (SmartNet Portal)
See lifecycle, support coverage, and alert information for devices in your network.
- Support Community
Find answers to your questions about the portal and collections and share expertise with your peers.
- Device Support from TAC
Twenty-four hour access to Cisco’s world class Technical Assistance Center engineers for your covered devices.
- Online Technical Resources
Access troubleshooting and technical documentation, bug information, and online tools to help you resolve issues quickly without opening a case.
- Software Updates
Download operating system software updates for your licensed feature set.
- Advance Hardware Replacement
Receive equipment replacements for defective hardware in as little as two hours.
- Smart Assist (Available Option)
Cisco can help you set up and manage the collector that populates the SNTC portal.